Druva generates alerts to indicate an exception or notify administrators about a potential issue that requires attention. The Alerts page displays the list of alerts, categorized by severity to prioritize critical alerts and warnings. An alert remains active until resolved and is listed on the Alerts page. Once the underlying event or exception is fixed, Druva considers the associated alert resolved, removing it from the Dashboard and Alerts pages.
📝 Note
All Jobs alerts will be automatically removed from the Alerts page after 7 days.
By default, all AWS Workloads (CloudRanger) administrators, including cloud, organization, and group administrators, are automatically subscribed to alerts. Additionally, cloud and organization administrators can manage alert subscriptions for non-administrators, who will then receive email notifications in case of job failures. For more information, see Alert subscriptions for administrators.
Severity of alerts
Alerts are categorized by severity to help administrators resolve the critical issues on priority:
Critical: Requires immediate resolution
Warning: Requires timely resolution, with lower priority compared to critical alerts
Information: Informative in nature that may not require administrator-assisted resolution
Amazon EFS Alerts
All job alerts are automatically removed from the Alerts page after 7 days.
Alert | Created when | Severity | Resolved when |
Backup failed | The backup job fails | Critical | Not resolved (Alert is valid for 7 days) |
Backup window expired | Druva does not backup the entire data set within the specified duration and does not create a recovery point | Warning | Not resolved (Alert is valid for 7 days) |
Backup successful with errors | Backup proceeds successfully with errors | Warning | Not resolved (Alert is valid for 7 days) |
Restore failed | The restore job fails | Critical | Not resolved (Alert is valid for 7 days) |
Restore successful with errors | Restore proceeds successfully with errors | Warning | Not resolved (Alert is valid for 7 days) |
View Alerts
Log into the Enterprise Workloads Management Console and on the menu bar, click the Alert bell icon.
The Alerts page displays the Alerts and Subscriptions on the left pane.The Alert details page displays the corresponding Alert details:
Severity Type: Severity of the alert such as Critical, Warning, or Information.
Alert Type: Type of alert. For more information, see Alerts for Enterprise Workloads.
Target: VMs on which the alerts are generated.
Description: Description of the alert.
Generated On: Date and time when the alert was generated.
View Details: Click to view the details of the alert. For more information, see View alert details.
Filters: Click the Filter icon and select one of the following to view specific alerts:
Severity: Select the severity such as Critical, Warning, or Info.
Alert Type: Select from available alert types.
Generated In: Select alerts generated in the last 24 hours, 7 days, or 1 month.
Target name: You can search alerts by target name.
For example, you can identify a job-level alert for a specific EFS resource by specifying the file system name in the Target search filter.
📝 Note: All alerts for Amazon EFS will also be displayed under Druva Cloud Platform alerts.
Alert subscriptions for administrators
By default, all the administrators are subscribed to alerts. Alert subscriptions trigger email notifications to administrators and non-administrators. You can update your alert subscription at any time.
Druva notifies subscribers with the following alerts:
For all critical and warning alerts, the subscribers receive only one email at the time of alert generation.
For information alerts, no email notification is triggered.
To subscribe to alerts:
Log into the Enterprise Workloads Management Console and click the Alert bell icon on the menu bar.
The Alerts page opens. Select the Subscriptions tab on the left pane.
The Alert Subscriptions details are displayed in the right pane with My Subscriptions and Non-admin Subscriptions tab.Click the My Subscriptions tab.
Select the Not Subscribed toggle to enable an alert. The status of the alert changes to Subscribed, with a confirmation message.
Select the Subscribed toggle to disable an alert. The status of the alert changes to Not Subscribed, with a confirmation message.
For more information, see Alert subscriptions for administrators.