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Error 500 while importing the device mapping
Updated over a week ago

Overview:

To perform a mass deployment in a non-AD/LDAP environment, you need to create a device map file in a .csv format. Each entry in the device map .csv file is called a mapping Click here to know more about Device Mapping

In the current procedure you may come across below error while uploading the device mapping file:

Cause:

The special characters included in the .CSV file may not be uploaded.

Resolution:

We need to confirm if all parameters are filled in correctly to import the questioned mapping file:

email-id| hostname| device-id |device-id-type| user-name

The csv file to be uploaded should not have special charactors like: ¬,†,ô Ô, ò Ò, ñ Ñ, ö Ö , ! @ # $ % ^ & * ( ) _ \ | { } ; : / ? . >

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