Applicable to Client versions - Windows - v7.1.0 & above | macOS - v6.5.1, 7.1.0 & above | Linux - v5.9.x & above |
Overview
The inSync Client logs each activity in a text file that you can easily view by using a simple text editor, such as Notepad or Notepad++. The following table lists the location of the inSync Client log files for each OS.
OS | inSync Log File Locations |
Windows | C:\inSync4\users\<username>\logs The inSync4 folder is created on the System Drive of the user's laptop. 📝 Note |
Mac | /Users/<username>/Library/Application Support/inSync/logs |
Linux | /home/<username>/.inSync/logs |
Where <username> is the login name of the user for whom you want to view the inSync logs. inSync creates the <username> folder for each user who has an inSync account.
Log file list and description
The following table lists the logs files that are stored within theinSync logs folder.
Log file | Description |
inSyncClient.log | This file has the logs for the inSync Client's backup module. This log file contains logs about backup steps, such as the following:
You can view this log on the inSync Client. |
inSyncClient.{date&time stamp}.log | These log files are older copies of the inSyncClient.log file. When a backup cycle is complete, the existing inSyncClient.log file is renamed by appending the time stamp and a new inSyncClient.log file is created. |
inSyncClientGUI.log | This file contains the logs for the GUI module of the inSync Client. |
inSyncSClient.log | This file contains the logs for the USyncer module of the inSync Client. In addition to other aspects, the USyncer module deals with Outlook MAPI backups. |
inSyncShareClient.log | This file contains the logs for inSync Client's file Sync-Share module. It logs various Sync-Share activities and also reports errors. It also lists the files being uploaded or downloaded as part of the Sync-Share activity. |
inSyncShareClient.{date&time stamp}.log | These log files are older copies of the inSyncShareClient.log file. When the inSyncShareClient.log file reaches a file size of 100 KB, the existing inSyncShareClient.log file is renamed by appending the time stamp and a new inSyncShareClient.log file is created. |
Scan.{date&time stamp}.log’ and | These files are logged during the inSync Persona Backup process. This file mainly contains debug information for Persona Backup. |
inSyncRestoreMissedFilesLog_{restore_request_id}.{date&time stamp}.log | These log files contain the list of files that were missed from the restore activity and its reason. |
View backup logs
To view backup logs:
Start the inSync Client.
Select the Backup & Restore tab, and in the right pane below the last backup status, click Details. The details of the last backup are displayed.
Click Logs. The Backup Logs window appears.
Use the arrow keys to browse through the logs.