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View backup and restore logs
Updated this week

Applicable to Client versions -

Windows - v7.1.0 & above | macOS - v6.5.1, 7.1.0 & above | Linux - v5.9.x & above

Overview

The inSync Client logs each activity in a text file that you can easily view by using a simple text editor, such as Notepad or Notepad++. The following table lists the location of the inSync Client log files for each OS.

Operating
System

inSync Log File Locations

Windows

C:\inSync4\users\<username>\logs

The inSync4 folder is created on the System Drive of the user's laptop.


📝 Note
For all new Clients 5.8 onwards, the inSync Client logs from the Client machine are located under " C:\ProgramData\Druva\inSync4\users\<username>\logs ".


Mac

/Users/<username>/Library/Application Support/inSync/logs

Linux

/home/<username>/.inSync/logs

Where <username> is the login name of the user for whom you want to view the inSync logs. inSync creates the <username> folder for each user who has an inSync account.

Log file list and description

The following table lists the logs files that are stored within theinSync logs folder.

Log file

Description

inSyncClient.log

This file has the logs for the inSync Client's backup module. This log file contains logs about backup steps, such as the following:

  • Starting backup

  • Collecting info

  • Creating VSS snapshots

  • Synchronizing file data

  • Backup finished

You can view this log on the inSync Client.

inSyncClient.{date&time stamp}.log

These log files are older copies of the inSyncClient.log file. When a backup cycle is complete, the existing inSyncClient.log file is renamed by appending the time stamp and a new inSyncClient.log file is created.

inSyncClientGUI.log

This file contains the logs for the GUI module of the inSync Client.

inSyncSClient.log

This file contains the logs for the USyncer module of the inSync Client. In addition to other aspects, the USyncer module deals with Outlook MAPI backups.

Scan.{date&time stamp}.log’ and
scanprogress.{date&time stamp}.log

These files are logged during the inSync Persona Backup process. This file mainly contains debug information for Persona Backup.

inSyncRestoreMissedFilesLog_{restore_request_id}.{date&time stamp}.log

These log files contain the list of files that were missed from the restore activity and its reason.

View backup logs

To view backup logs:

  1. Start the inSync Client.

  2. Select the Backup & Restore tab, and in the right pane below the last backup status, click Details. The details of the last backup are displayed.

    backup complete1.png
  3. Click Logs. The Backup Logs window appears.

    backup complete logs.png
  4. Use the arrow keys to browse through the logs.

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