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VM backup fails with INTERNAL65535
Updated over a week ago

This article applies to:

  • OS: All supported OS

  • Product edition: Phoenix Cloud

Problem description

VM backup fails with

vm-mor is not found for uuid 



VM back fails when the backup proxy is disconnected on the Phoenix Management Console. The backup proxy is migrated to another vCenter and is no longer present in the vCenter deployed for backups resulting in the error.


[ERROR] Error <type 'exceptions.Exception'>:vm-mor is not found for uuid: 422bfb6a-93df-67d3-29a5-53c1508c9481. Traceback -Traceback (most recent call last): 
File "", line 309, in run 
File "", line 295, in _run 
File "", line 131, in connect_sync_server 
File "", line 291, in get_vm_detail 
File "", line 147, in get_bkproxy_mor_by_uuid 
Exception: vm-mor is not found for uuid: 422bfb6a-93df-67d3-29a5-53c1508c9481 


  1. Reboot the proxy as this helps in freeing up the memory allocation of the proxy server.

๐Ÿ“ Note
โ€‹ This helps to clear any Zombie process.

  1. Check if a VM backup proxy is present in the configured vCenter. If not, refer to the following articles to deploy a new backup proxy:

See also

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