This article applies to:
OS: All supported operating systems
Product edition: inSync Cloud, Phoenix, and Druva Cloud Platform (DCP)
Problem description
When trying to access any of the DCP controls, the below error message is displayed.
"403, Access Denied” “You don't have permission to access the page you are trying to view.
Cause
The administrators trying to access DCP controls does not have the Druva cloud administrator rights.
Resolution
Provide the DCP cloud administrator permissions to the user using the following steps:
Login to the DCP console.
Click the Druva logo Druvalogonew and from the menu, click Manage Administrators.
Select the administrator and click Edit.
Change the role toDruva Cloud Administrator.
Click Save. The user's role is now updated to Druva cloud administrator and can perform the administrator tasks.