Overview
As an inSync administrator, you must mark the user's old device for replacement using the inSync Management Console. The user may have multiple devices configured, hence you need to mark only the one that needs to be replaced.
Follow the steps given below to mark the old device for a replacement for both AD and non-AD users.
Procedure:
From the Endpoints dashboard, go to Devices.
Select the device that needs to be marked for replacement.
Select the Replace Device option from the 3 dot menu. A confirmation window appears.
Click Yes to confirm device replacement. The updated status will be displayed as Marked for Replacement under Device Details.
If a device is added instead of replacing the old one, the updated status will be displayed as Marked for Replacement. For more information on the device replace status, see the Device Details page.
When the device is marked for replacement, the Replace Device button will change to Cancel Device Replace.
To cancel the Replace Device for the selected device, Cancel Device Replace from the 3-dot menu. On the confirmation window, click Yes to cancel the device replace.