Enterprise Workloads Editions: ✅ Business | ✅ Enterprise | ✅ Elite
PHOENIX190
Error Message: Backup window expired
Error Description: This error occurs if the backup window expires while processing a job .
Error Solution: Retrigger the backup job.
PHOENIX410
Error Message: Initial attempt failed, Phoenix 410 error.
Error Description: It appears that the VM is using unmanaged disks. Currently, we do not support unmanaged disks since Microsoft plans to end support for unmanaged disks by September 30, 2025.
To check for unmanaged disks:
Navigate to your Microsoft Azure console.
Locate your VM's disks.
You can then identify disks as VHD files attached.
Error Solution: You will need to migrate the disks to managed disks, as recommended by Microsoft.
Alternative Cause: The create snapshot operation for the Azure VM has failed with the following exception displayed by Microsoft Azure
Resource 'druva-xxxxx-xxxxx-xxx-0' was disallowed by policy
Error Solution: Alternatively, attempt the following:
Navigate to the policy:
Go to the Customer's Azure Account and search for "Policy."
Select the affected subscription.
Locate the specific policy and make the necessary changes to ensure the VM is able to create the snapshot (possibly remove the policy).
Create a manual snapshot:
After making the changes, attempt to create a manual snapshot from your Azure console, and observe the behavior.
Run a backup:
If the manual snapshot is successful, run a backup on your management console. It should now be able to take a snapshot.
If the problem persists, contact Support for further assistance.
AZURE1
Error Message: Internal error
Error Description: This error occurs when there is an internal error during the operation.
Error Solution: Contact Support.
AZURE7
Error Message: Access SAS expired
Error Description: This error occurs when you connect to the VM for backup.
Error Solution: Retry connecting to the VM. If the issue persists, contact Support.
AZURE8
Error Message: Access SAS not active
Error Description: This error occurs when you connect to the VM for backup.
Error Solution: Retry connecting to the VM. If the issue persists, contact Support.
AZURE9
Error Message: Invalid Restore Param: Disk Name already exists
Error Description: This error occurs when the disk name provided during the restore already exists.
Error Solution: Provide a unique disk name and retry restore.
AZURE61452
Error Message: Deployment quota exceeded
Error Description: This error occurs when you get quota issues while creating resources in the Azure account.
Error Solution: Increase the quota for the resource and retry the operation.
AZURE61482
Error Message: Operation not allowed
Error Description: This error occurs when you get quota issues while creating resources in the Azure account.
Error Solution: Increase the quota for the resource and retry the operation.
AZURE61496
Error Message: Resource quota exceeded
Error Description: This error occurs when you get quota issues while creating resources in the Azure account.
Error Solution: Increase the quota for the resource and retry the operation.
AZURE61502
Error Message: Subnets not in same Vnet
Error Description: This error occurs when the subnet selected for the VM restore is not in the same Vnet.
Error Solution: Correct the mapping of subnet and Vnet and retry.
AZURE61503
Error Message: Subnet is full
Error Description: This error occurs when the selected subnet does not have free space.
Error Solution: Terminate VMs in the subnet or user a different subnet for VM restore.
AZURE61732
Error Message: The specified resource already exists
Error Description: This error occurs when the resource name already exists in the resource group.
Error Solution: Specify a unique name for the resource (VM name, disk name, etc.) while attempting a restore.
AZURE62005
Error Message: The previous snapshot query parameter value cannot be newer than snapshot query parameter value
Error Description: This error may occur during parallel backup of the same VM.
Error Solution: Retrigger the backup job.