Overview
inSync reports violations based on the criteria defined in the compliance policies. Sometimes inSync might report a violation for a keyword which is not deemed as a sensitive data in your organization. In such cases, you can whitelist the keywords that do not violate the compliance policies of your organization.
You can reduce false violations by whitelisting specific keywords or phrases that are not deemed as sensitive data according to the policies of your organization. For example, inSync can mark the employee ID numbers or the name of your organization as a violation if they coincide with any sensitive data type. You can whitelist such keywords so that in the next compliance scan inSync skips the whitelisted keywords.
Adding keywords to whitelist from violation preview
Click the global navigation icon to access the Global Navigation Panel and select Sensitive Data Governance. The Sensitive Data Governance Overview page appears.
If you want to view a non-compliant file, click File Violations. If you want to view a non-compliant email, click Email Violations. The list of non-compliant files or emails appears.
Click the violation that you want to view. In the Violations section, a preview of violations is displayed for each sensitive data. A plus icon is present beside each violated keyword.
Click plus icon to add the keyword or phrase to the whitelist.
(OPTIONAL) If you want inSync to immediately rescan the file after whitelisting the keywords, select Rescan this violation to apply whitelist changes? check box.
Click Add.
The whitelisted keywords and phrases list is present on the Settings page.
For all subsequent scans, inSync skips any content that contains the whitelisted keywords or phrases (case-insensitive). However, the previously reported active violations for the whitelisted content continue to appear on the Active tab. Only when inSync finds a change made to the file or change to the policy associated with the file, then only inSync scans the file for violations.
Adding keywords to whitelist from Settings
Click the Global Navigation icon to access the Global Navigation Panel and select Sensitive Data Governance. The Sensitive Data Governance Overview page appears.
Click Whitelist on the left pane.
In the Keyword Whitelist tab, click Add.
In the Add Keyword window, add the keywords that you want to whitelist. Use a comma to separate multiple keywords. For example, credit,card,number,00674,EID708
The keywords are displayed in the Keyword Whitelist tab.
Deleting whitelisted keywords
Click the Global Navigation icon to access the Global Navigation Panel and select Sensitive Data Governance. The Sensitive Data Governance Overview page appears.
Click Whitelist on the left pane.
In the Keyword Whitelist tab, select the keywords that you want to delete.
In the confirmation window, click Delete.
For all subsequent scans, inSync will report a violation if the deleted whitelisted keyword is found in any file.