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Manage Alerts

inSync displays a high-level view of alerts on the Manage Alerts page. Alerts are sorted based on their severity and the time of generation.

Updated over a week ago

inSync displays a high-level view of alerts on the Manage Alerts page. Alerts are sorted based on their severity and the time of generation.

The Manage Alerts page displays a high-level view of alerts. Alerts are sorted based on their severity and the grtime of generation. Each UI component is discussed in detail in its respective sections.

Alert Filters

Use alert filters to view alerts of specific severity and type. You can also filter an alert just by its type to view its status. The filters are list boxes on the Manage Alerts page labeled All Severity and All Types by default.

Based on your selection, the alerts are filtered on the Recent or Older tab, whichever is active. The severity filter also filters the alert types list and only the relevant alert types are displayed in the alert types list for selection.

The following table shows the severity and the relevant alert types.

Severity

Alert

Critical

AD Connection Status

AD/LDAP Authentication Failure

Cache Server Connection Status

Cloud Apps Status

Endpoint Encryption Failed

Endpoints Active License Limit Reached Threshold

Endpoints Active License Limit Reaching Threshold

Endpoints Preserved License Limit Reached Threshold

Google Workspace Active License Limit Reached Threshold

Google Workspace Active License Limit Reaching Threshold

Google Workspace Preserved License Limit Reached Threshold

License Expiry

Microsoft 365 Active License Limit Reached Threshold

Microsoft 365 Active License Limit Reaching Threshold

Microsoft 365 Preserved License Limit Reached Threshold

Only One Admin Configured

SharePoint Multi-Geo Storage Mapping Not Defined

High

Cache Storage Space Low

Low Guest User License

Low Storage Space Available

Low User Storage Space Available

Unauthorized Access

Warning

Disable the data lock for Google Shared Drives

Disable the data lock for Group

Disable the data lock for Public folder

Disable the data lock for Team

Endpoint data lock disabled

Endpoint data lock will be disabled after 48 hrs

Google Shared Drives Backup Failed

Group data lock will be disabled after 48 hours

Groups Backup Failed

Misconfigured Backup Folder

Public folder Backup Failed

SaaS Apps data lock disabled

SaaS Apps data lock will be disabled after 48 hrs

Salesforce Backup Failed

SharePoint Backup Failed

SharePoint Site Geo Location Changed

Slack Backup Failed

System, App Settings Backup Failed

Team Data Lock will be disabled after 48 hrs

Teams Backup Failed

The data lock for Google Shared Drives will be disabled after 48 hrs

The data lock for Public folder will be disabled after 48 hrs

User Backup Inactivity

User Preferred Data Location Changed

Alerts of severity as Notifications are not included in the table as they are not displayed on the Recent and Older tabs, and hence cannot be filtered.


πŸ“ Note

Filters do not have any effect on the information displayed on the widgets. However, widgets are hidden when you use filters. You can click on the blue icon to display the widgets again.


Search by Source

Use Search by Source to search alerts generated for a specific source. The search applies to the Recent and Older tabs.

Note that when you perform Search by Source, the widgets are hidden.

To cancel your search, click the red cross.

Widgets

Widgets display a high-level view of the alerts. You get an instant view of alerts based on severity, type and when they were created. The statistics displayed on the widgets are cumulative and do not include mute alerts as well as alerts of severity as Notification. Thus, the widget statistics may change when you mute or unmute an alert.

Widgets appear empty initially when alerts are yet to be generated. This is observed when the installation is new and inSync is yet to generate an alert.

Each widget is explained in the following table:

Widget name

Description

Summary

Alert_Widget_Summary1.png

Displays a pie chart of active alerts categorized by their severity. Different color schemes are assigned to each severity.

Top Alert Types

clipboard_e3cc74b18bf1ec2ccefad80f5d2df9c15.png

Displays a bar chart of top five most occurred alert types. This helps you to identify the major alert types generated in your environment.
If the type of alerts are less than five, corresponding number of bars are displayed.

Alert Activities by Days

Alert_Widget_AlertActivityByDays1.png

Displays a bar chart of alerts generated over time. The count is split for alerts created between 0 to 6 days, 7 to 13 days and 14 to 30 days. The bars are further color coded based on the severity. Mouse over the bars to view the respective alert counts. A count of alerts older than 30 days is displayed on the top right corner of the widget.

Show and hide widgets

Widgets are displayed by default on the Manage Alerts page. You can hide widgets if required.

  • Click the blue button to hide the widgets.

  • You can restore the view when you click the blue button again.

Recent and Older tabs

Recent and Older tabs display alerts sorted by their severity. Alerts can be Critical, High, Warning or Notification in severity. Critical alerts have the highest severity because of the nature of their impact. Muted alerts and alerts with severity as Notification are not displayed on the Recent and Older tabs.

image 6.png

Recent tab

The recent tab is the active tab when you access alerts on the Manage Alerts page. Only those alerts which are Critical in severity or were generated within the last 14 days are displayed on this tab. Critical alerts continue to appear in the Recent tab until the cause of the alert is resolved.

Click the source listed under the Source column to view the details of the affected sources like User, Cloud App,Cloud Cache, and AD Connector.

Older tab

Alerts with severity as High or Warning that were created 14 days ago or before are displayed on this tab. inSync does not send emails for any alert in the Older tab.

The details displayed in each column on the Recent and Older tabs are as follows:

Column name

Information displayed

Type

Alert type.

Source

  • Displays the user name for the following alert types:

    • Low User Storage Space

    • Endpoint encryption failed

  • Displays the device name for the following alert types:

    • User Backup Inactivity

    • Misconfigured Backup Folder

    • Outlook Misconfiguration

    • System, App Settings Backup Failed

  • Displays email address of the user for User Preservation Failed type of alert.

  • Displays Administrator for alerts other than those stated above.

  • Displays the relevant CloudCache Server Name configured for the alert. The CloudCache Servers list can be seen under Manage > CloudCache Server.

Time:

Date and time when the last alert was generated. Since inSync does not generate new alerts for the same issue, the alert date and time is updated with the latest instance of the alert. If the alert, however, is active and unresolved for at least 14 consecutive days, it is moved to the Older tab. Alerts with severity as Critical are always displayed on the Recent tab.
Alerts having same severity are sorted in descending order of time.

Severity:

Displays if the alert severity is Critical, High or Warning. Critical alerts are sorted at the top followed by High and Warning respectively on the Recent tab.
On the Older tab, High are sorted at the top followed by Warning since Critical alerts are never displayed to the Older tab.

Details:

Displays details specific to the alert type. The details displayed here help in deciding the further course of action relevant to the alert type.
To view details which exceed the column width, you can simply bring your mouse pointer over the details to view them in the tooltip text.


πŸ“ Note

If any content in the column exceeds the column width, move your mouse pointer over the column content and you can see the column information in the tooltip text.


Settings and Subscriptions tab

Settings and Subscriptions tab displays the list of alerts and their respective subscribers.
The following table describes the details displayed on the Settings and Subscriptions tab.

Column name

Description

Alert Type

Alert name and type.

Severity

Severity assigned to the alert type.

Subscribers

Roles and identities who have subscribed for the alert.

Notify Users

Displays whether the user notification for the alert has been set to Yes or No.

You can perform various alert settings from this tab. The procedures related to editing and configuring alerts is discussed under the Alert Settings section.

Tooltip help

The help icons and placed on the Recent, Older and Settings and Subscriptions tabs, give a high-level information on what is displayed on the respective tabs and what can be your next course of action. Move your mouse pointer over the help icons to view the tooltip help.

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