Overview
Device replacement is a regular activity undertaken by organizations to replace old user devices with new or upgraded devices. Based on your organization's IT policy, administrators might be required to replace devices either as a one-time bulk activity or in a phased manner. Users may also request device replacement in events such as theft, damage, or hard disk crash.
A device replacement activity includes assigning a new device to a user and restoring data and system settings from the user’s old device. Using the Endpoints UI, an administrator can replace an existing device or add a new device to a user account. In addition, an administrator can also install the Client on the new user device and activate it so that the existing user data and system settings are restored to the new device, and the device is available for subsequent backups.
Endpoints provide administrators with an easy way to manage the bulk device replacement activity using the Integrated Mass Deployment process (IMD). The IMD process enables an administrator to replace devices for users managed using AD/LDAP Azure-AD and SCIM.
Considerations
The mass device replacement functionality is designed to work efficiently in environments where each user is assigned a single device. This feature streamlines the process of replacing devices across multiple users by allowing administrators to execute replacements in bulk.
Benefits
Device replacement offers the following benefits:
Reduces administrator efforts to manually log on to the user's device and initiate device replacement.
Allows an administrator or user to define whether the new device should be replaced with the old device or added as an additional device.
Single command to replace devices and deploy the Client on the new or upgraded devices.
📝 Note
You can view the device replacement details from the User Audit Trail page using the Activities related to->All filter. You can also download the details in .html and .csv formats.
Mass device replacement process
Device replacement for AD/LDAP, Azure AD & SCIM user process consists of the following steps:
Step 2: Generate a command for mass deployment by selecting the Replace the existing device of the user