Overview
Overview
Antivirus or third-party encryption programs may sometimes lock actively used files or folders of other applications. Specifically, anti-virus programs are known to lock files while running a real-time or on-access scan.
If any such third party application locks Enterprise Workloads agent application files or folders that contain configuration or logs, it may result in the corruption or unexpected behavior. Hence, it is highly recommended to add exclusions for Enterprise Workloads agent application and configuration paths.
Installation and configuration data paths of Cloud
C:\ProgramData\Phoenix (Server 2012 and above)
C:\Program Files\Druva\
C:\ProgramData\PhoenixCloudCache
C:\ProgramData\phoenixupgrade
Data Volume folder path that is configured in CloudCache for exclusion. For more information on Data Volume configuration, see Configure CloudCache page.
C:\Program Files\Druva
root/Druva
/opt/Druva
/var/Druva
Application processes of Cloud
Phoenix.exe
PhoenixCPHwnet64.exe (64-bit machines)
PhoenixCPHwnet.exe (32-bit machines)
PhoenixNASAgent.exe
PhoenixSQLAgent.exe
PhoenixCacheWorker.exe
Phoenix CacheServerSVC.exe
PhoenixFSAgent.exe
fs.exe
nas.exe
mssql.exe
sqldiscovery.exe
hyperv.exe
PhoenixNASBackupAgent.exe
PhoenixNASDtBackupAgent.exe
PhoenixNASRestoreAgent.exe
PhoenixNASDtRestoreAgent.exe
PhoenixFSBackupAgent.exe
PhoenixFSRestoreAgent.exe
PhoenixFSSnapshot.exe
PhoenixNASDiscoveryAgent.exe
PhoenixActivate.exe
PhoenixHyperVAgent.exe
PhoenixHyperVControl.exe
PhoenixNASControl.exe
PhoenixSQLGuestPlugin.exe
PhoenixNasDicovery.exe
PhoenixCacheControl.exe
PhoenixCacheServer.exe
PhoenixSQLDownloader.exe
PhoenixSQLUploader.exe
HybridWorkloadsAgent.exe
HybridWorkloadsAgentApp.exe
HybridWorkloadsCheck.exe
scanner-cli.exe
PhoenixOtelPipeline.exe
PhoenixIRService
PhoenixIRFS
PhoenixIRAgent
guestossvc.exe
HybridWorkloadUDA.exe
HybridWorkloadUDA
HybridWorkloadUDA-*.x86_64.rpm
hybridworkloaduda_*_amd64.deb
Cloudcache
CheckEngine
EnterpriseWorkloads
EnterpriseWorkloadsAgent
EnterpriseWorkloadsMigrator
EnterpriseWorkloadsUpgrader
EnterpriseWorkloads-*-amd64.deb
Guestossvc.exe
EnterpriseWorkloads-*.msi
EnterpriseWorkloads.exe
EnterpriseWorkloadsAgent.exe
EnterpriseWorkloadsMigrator.exe
EnterpriseWorkloadsUpgrader.exe
CheckEngine.exe
PhoenixVMWareAgent
vmware
VMwareAgentPartner
VMwareFLRCleanupAll
VMwareFLRFuse
ProxyConf
VMwareGetVfatAttr
proxySetup
vsphere-discovery
FLRDRSTCommandExecutor
Druva and S3 URLs
If a firewall is configured in your environment, ensure that the following patterns are allowed for seamless backups and restores.
*.druva.com
*s3.amazonaws.com/*
s3-*.amazonaws.com
s3*.*.amazonaws.com