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Troubleshoot Nutanix AHV backup proxy deployment issues
Updated yesterday

Enterprise Workloads Editions: ✅ Business | ✅ Enterprise | ✅ Elite

Issues encountered during Network Configuration stage

All of these issues are visible in the main_service.log file located in /var/log/Phoenix/main_service.log.

Issue

Recommendation

Failed to assign an IP address to the backup proxy./ Failed to configure the backup proxy network.

If static IP is selected, verify the NIC details. Update the details as required

Or

On Prism Central verify if the backup proxy has an IP assigned.

Failed to retrieve log files from the deployed backup proxy.

Ensure that the virtual machine is powered on or you are connected to the network.

Failed to retrieve status from the deployed backup proxy.

Verify that the backup proxy is connected to the network and retry.

Guest operating system is not ready. Retry after some time.

Allow the guest operating system to boot up and retry.

Virtual machine is already deleted or is not completely created.

Ensure that the virtual machine is not deleted. If yes, perform the deployment again.

Failed to communicate with the web proxy. Verify the web proxy settings and retry.

Verify the web proxy settings and try again.

Failed to list files from the deployed backup proxy.

For deployment failure, retry.

If logs are not getting downloaded: From Prism Central or Prism Element, login to the backup proxy and obtain the logs from the /var/log/Phoenix directory and retry.

Virtual machine tools are not running.

Ensure that the virtual machine is running and then retry.

Issues encountered during the connection to Druva stage

Issue

Recommendation

Failed to connect to Druva Cloud. Fix the network issues in your environment or reboot the backup proxy and try again.

Verify if the backup proxy has an IP assigned and is connected to the network and retry.

The provided activation token has expired.

Generate a new token from the Druva console and try again.

Data service IP is not configured for the prism, Activation failed.

Verify that the Data service IP is configured for the Nutanix cluster.

Configure Data Services IP

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