📝 Note

​This feature is currently available under the Early Access program. To know more about the Early Access program and sign up for this feature, contact Support or your Account Executive.

Error Message: Internal error.

Error Description: Occurs when an internal error is encountered during the operation.

Error Solution: Contact Support.

Error Message: Failed to connect to Proxmox Node.

Error Description: The backup proxy failed to connect to the Proxmox node.

Error Solution: Set the Proxmox node credentials on the backup proxy and try again. For more information, see Activate and set credentials.

Error Message: Source VM not found.

Error Description: This error occurs when the source VM has been deleted on the Proxmox node.

Error Solution: If a virtual machine configured for backup is deleted from the Proxmox environment, the subsequent backup job will fail. To prevent further errors, the subsequent discovery job will automatically disable that VM from the backup schedule. The disabled VM remains available for restore.

​Additional check:
On the backup proxy, verify the configuration file located at:
​/etc/Druva/EnterpriseWorkloads/proxmox/ProxmoxConfig.yaml
Ensure that the client_id parameter is correctly configured and not equal to 0.
If the value is 0, you must rerun the command to refresh the proxy credentials. For more information, see Activate and set credentials.

Error Message: Snapshot creation failed.

Error Description: This error occurs when snapshot creation fails during the backup.

Error Solution: Ensure that the Proxmox Node PAM credentials configured in the backup proxy VM have sufficient permissions.

Note that snapshot creation may also fail if the source VM is in a locked state.

Error Message: Create VM failed.

Error Description: This error indicates a failure during the target VM creation process of a restore operation.

Error Solution: Ensure the Proxmox Node PAM credentials configured in the backup proxy VM have sufficient permissions. Additionally, verify that there is enough space available on the restore target storage.

Error Message: Unsupported storage type.

Error Description: This error occurs if a virtual machine configured for backup contains disks residing on storage types other than LVM-Thin or ZFS.

Error Solution: Ensure that the source VM for backup has disks configured on supported storage types.