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Troubleshooting common issues

Updated over a week ago

Discovery of SQL Server resources on Azure VM fails

Issue

Discovery of Azure VMs is triggered, however, the SQL server instances and its databases are not listed. On the Subscription page, the status intermittently shows β€œLast Sync Failed / Last Sync Error".

Cause

You get this error when the antivirus blocks the PowerShell scripts on the SQL Server.

Resolution

To discover and back up SQL Server on Azure VM, make sure you exclude the following folder under the Antivirus exclusion section:
​C:\Packages\Plugins\Microsoft.CPlat.Core.RunCommandWindows

Discovery or authentication fails

Issue

Manual discovery or assign authentication fails and you get the following error:

Cause
​

You may get this error in the following situations:

  • You trigger discovery when subscriptions sync is in progress.

  • Discovery of VMs is already in progress and you retrigger the discovery process.

  • You try to assign authentication when discovery is in progress.

Resolution

Retrigger discovery or assign authentication after the ongoing discovery operation is completed.

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