Summary
If you’ve forgotten the root password for your Ubuntu Linux VMware Backup Proxy, resetting the password is outside the scope of our support. However, to ensure continuity, we can deploy a new VMware Backup Proxy to address the login issue.
Details
When the root password for an Ubuntu Linux VMware Backup Proxy is lost, regaining access may require steps that could compromise the integrity or configuration of the system. To maintain security and operational efficiency, we recommend deploying a new backup proxy instead of attempting to reset the password.
Please click here for steps to deploy additional VMware Backup Proxy
Please click here to deploy the new VMware Backup Proxy manually.
Why Can't We Reset the Root Password?
Resetting the root password on an Ubuntu system often involves direct access to the machine and modifying its boot parameters, which could:
Compromise the integrity of the backup proxy.
Violate internal security policies.
Cause potential downtime.
For these reasons, deploying a new proxy is a safer and more efficient solution.
FAQs
What happens to the backup data on the old proxy?
The backup data is stored in the Druva Cloud Storage, not on the proxy itself. Deploying a new proxy does not impact the stored data.
Can I use the same hostname for the new proxy?
Yes, you can configure the new proxy with the same hostname as the old one, provided the old proxy is fully decommissioned.
Need Assistance?
If you require further help deploying a new proxy, please contact our Druva support team.
This approach ensures that users understand the reasoning behind not resetting the root password and provides them with actionable steps to resolve their issue effectively.